333oko Terms and Conditions

1.1 Nature of the Agreement

These terms and conditions ("Terms") form a legally binding agreement between 333oko ("Platform", "we", "us") and the user ("you", "member"). By accessing or using the 333oko website, mobile site, or any associated platform, you are considered to have fully accepted these terms.

1.2 Description of Service

333oko is an online entertainment gaming platform built for the Bangladesh market. The platform includes slot games, fishing games, live casino, sports betting (including cricket, football, and boxing) and entertainment games across various categories.

1.3 Language and Interpretation

These terms are written in Bengali. In the event of any dispute, the Bengali version shall be considered authoritative. If any term is unclear, please contact the 333oko support team.

3.1 KYC (Know Your Customer)

333oko reserves the right to verify a member's identity at any time. The following documents may be requested for verification:

• Copy of National Identity Card (NID) or passport
• Proof of ownership of payment method
• Recent photograph (where applicable)

Withdrawals may be held until verification is complete. If documents are not provided within the specified time, the account may be temporarily closed.

3.2 SSL Protection

333oko uses SSL encryption technology to keep your personal and financial information secure. Information stored on our servers is maintained in accordance with the highest security standards.

5.1 Welcome Bonus

New members will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 and receive a bonus of ৳2,000 → total balance ৳3,000
• Deposit ৳6,000 and receive a bonus of ৳5,000 → total balance ৳11,000

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times (15x). This means the required betting amount is determined by multiplying the bonus amount by 15. Withdrawal from bonus funds is not possible until the wagering requirement has been met.

5.3 General Conditions for Bonus Use

• The same bonus cannot be claimed more than once
• Claiming bonuses from multiple accounts is prohibited
• Members are entirely free to choose whether or not to participate in bonus promotions
• 333oko reserves the right to modify or cancel any bonus offer
• Bonuses cannot be claimed after their expiry date
• Separate conditions may apply for free spins or special promotions

5.4 VIP Program

The 333oko VIP program has three tiers — Bronze, Silver, and Gold. Members are promoted to higher tiers based on regular gaming activity. Weekly cashback benefits: up to 0.3% at Bronze tier, up to 0.7% at Silver tier, and up to 1.0% at Gold tier.

7.1 Strictly Prohibited Activities

The following activities are completely prohibited on 333oko:

• Money laundering or transactions involving illegal funds
• Playing games using automated bots, scripts, or software
• Intentionally exploiting system errors or vulnerabilities
• Attempting unauthorised access to another member's account
• Use of false identity or third-party payment methods
• Bonus abuse — claiming bonuses under multiple accounts or identities
• Threats, harassment, or abusive behaviour toward other members or staff
• Making fraudulent claims against the platform

Involvement in any of the above activities will result in permanent account closure, forfeiture of balance, and legal action where applicable.

9.1 Rights of 333oko

333oko reserves the right to suspend or close an account without prior notice in any of the following circumstances:

• Breach of terms and conditions
• Fraudulent activity or suspicious transactions
• Failure to provide verification information
• Instructions from legal authorities
• At the member's own request

9.2 After Account Closure

The actual balance (excluding bonuses if wagering requirements have not been met) of a legitimately closed account will be returned subject to verification. The balance of an account closed due to a violation of terms and conditions may be forfeited.

9.3 Closure at Member's Request

You can close your account at any time by contacting us via live chat or email ([email protected]). The account will be closed within 48 hours of the request.

11.1 Service Guarantee

333oko provides services on an "as is" basis. It is not possible to guarantee that the platform will be uninterrupted and error-free. Temporary disruptions may occur due to maintenance, upgrades, or technical reasons.

11.2 Liability for Damages

333oko is not responsible for the following:

• Losses caused by internet connection disruptions
• Password loss due to a member's own negligence
• Third-party software or hardware failures
• Financial losses arising from gaming (gaming carries financial risk)

11.3 Maximum Liability

For any claim, 333oko's maximum liability is limited to the actual balance in the member's account at the time of the relevant incident.

13.1 Complaints Process

In the event of any complaint or dispute, please contact our support team first. Most issues are resolved within 24-48 hours.

13.2 Escalation

If the issue is not resolved through the support team, it will be escalated to senior management. It may take time for 333oko to reach a final decision, but ensuring fair treatment is our commitment.